360SmartReview Service – Small and Medium Enterprises (SMEs)
- Service Overview
360SmartReview consists of two distinct Subscribed Services: the AI Contract Review Service (AiLa) and the Lawyer Quotation Service. Together, these services provide Clients and their Authorised Users with an integrated platform that combines automated contract analysis with access to qualified legal professionals.
The AI Contract Review Service (AiLa) enables Authorised Users to submit supported contract types for automated review using proprietary artificial intelligence. The service analyses contracts against predefined legal playbooks and returns an annotated contract together with a RAG (Red, Amber, Green) risk report, designed to highlight key contractual risks, deviations, and negotiation points.
The Lawyer Quotation Service allows Clients, at their discretion, to request quotations for further legal advice or review by a suitably qualified lawyer following completion of an AI review or as a standalone service. Where a quotation is accepted, the legal services are provided separately under the applicable terms and conditions governing the provision of legal advice and are subject to payment in advance.
Together, these Subscribed Services provide Clients and their Authorised Users with a structured, scalable solution for the preliminary assessment of contracts and, where required, access to human legal expertise, whilst remaining distinct services governed by their respective pricing structures, usage terms, and limitations.
- AI Contract Review Service (AiLa)
AiLa is a Software-as-a-Service (SaaS) solution provided by 360 Law, designed to assist SMEs with the review of selected business-to-business contracts.
The Service uses proprietary artificial intelligence to analyse supported contract types against predefined legal playbooks and generates:
- an annotated Microsoft Word document; and
- a corresponding RAG (Red, Amber, Green) risk report.
The Service is accessed via a highly secure browser-based platform with role-based access controls. It is supported on the most recent generally available versions of Google Chrome and Microsoft Edge and requires an active internet connection.
Territorial and Language Scope
The Service is intended for use by Clients established in, and accessing the Service from, the following jurisdictions:
- United Kingdom
- United States of America
- Australia
The Service is designed to process contracts drafted entirely in the English language. Documents submitted in other languages, or containing mixed languages, are not supported and may be rejected or produce unreliable results.
No warranties are given in relation to documents governed by legal systems or drafting conventions outside the supported jurisdictions.
Supported Contract Types
At launch, the Service supports automated review of the following contract types:
- Non-Disclosure Agreements (NDAs)
- Sales Contracts
- Supplier / Purchase Agreements
Each contract is reviewed against a standardised legal playbook developed by legal professionals, with deviations highlighted in the RAG Report and within the AI reviewed document using the Word Plugin.
Additional contract types may be introduced from time to time through system updates, in accordance with the EULA.
Contract Submission and Outputs
Authorised Users may upload supported contracts through the client portal once sufficient credits have been purchased.
Upon completion of the review by AiLa, the reviewed contract and the associated RAG Report will be sent by email to the relevant Authorised User’s email address, as registered in the portal.
Documents cannot be downloaded directly from the portal. Instead, via the portal Dashboard, you may select a reviewed document and request that the reviewed contract and accompanying RAG Report are re-sent to the email address registered in your portal. This functionality will remain available for a period of five years from the date on which the AI completed its review.
RAG Report Explanation
The RAG Report provides an at-a-glance assessment of contractual risk using a traffic-light system:
- Red – high-risk, unlawful, heavily one-sided, or materially adverse provisions;
- Amber – provisions requiring clarification, negotiation, or further consideration;
- Green – provisions considered standard, fair, or favourable.
The RAG Report is intended to support commercial decision-making and does not constitute legal advice.
Authorised Users and Roles
Authorised Users are assigned one of two roles: Administrator or Standard User.
Administrators – In addition to full use of the Subscription Services, Administrators have comprehensive access to the 360SmartReview platform and are responsible for the administration of the account. This includes creating, inviting, managing, and removing Authorised Users, assigning and controlling user permissions, and managing subscription settings, including the allocation and administration of any Word Plugin licences.
Standard Users may access and use the Subscription Services in accordance with the terms and conditions of this Agreement, including submitting eligible contracts for review by AiLa and requesting a Lawyer Quotation. Standard Users do not have administrative rights or privileges unless and until they are upgraded to Administrator status.
Use of the AiLa Word Plugin is optional and subject to an active subscription. Any Authorised User (Administrator or Standard User) may use the Word Plugin only where a valid licence has been purchased for that user and allocated to them by an Administrator.
All Authorised User access is personal to the named individual. Credentials and licences must not be shared, transferred or used simultaneously by more than one person, and must be used in accordance with the platform’s access controls.
AiLa Word Plugin (Optional)
The AiLa Word Plugin integrates directly with Microsoft Word (Windows 10 or later) and provides:
- in-document viewing of RAG Reports;
- suggested alternative clauses; and
- targeted commentary and explanations.
Use of the Word Plugin is subject to the EULA and an active subscription.
- Lawyers Quotation Service – Legal Review (Optional)
Authorised Users may request any 360 Law lawyer to review a contract or to carry out other legal work, including the review of a contract that has previously been reviewed by AiLa. To do so, the Authorised User must submit a quotation request through the application and, where relevant, attach the contract or other supporting documentation, including any contract reviewed by AiLa, if relevant.
The relevant lawyer will respond to the quotation request within forty-eight (48) Business Hours, setting out the scope of work they are able to undertake, together with an estimate of the time required and the associated costs.
Where the quotation is acceptable, you may select the “Accept” button, following which you will be directed to the payment gateway to complete payment for the requested service.
- Record Retention
The following records are retained in the Client account for five years:
- submitted and reviewed contracts;
- RAG Reports;
- credit purchase invoices; and
- accepted legal review quotations and receipts.
Clients are responsible for downloading and archiving materials before expiry of the retention period.
- Support, Maintenance and Service Scope
Support Services Included
As part of the Service, the Supplier shall provide the following support facilities to Authorised Users:
Online Help Centre
Access to an online, self-service Help Centre made available through the platform. The Help Centre includes guidance and reference materials covering, without limitation:
- installation and configuration guidance;
- use of the Word Plugin;
- interpretation of AI outputs, including RAG Reports;
- management of Credits, user roles and Authorised Users; and
- general platform functionality and features.
Support Ticketing System
Access to a support ticketing system within the portal, through which Clients may submit technical or usage-related queries concerning the operation of the Service.
Support is provided during UK Business Hours, being Monday to Friday, excluding public holidays. Whilst the Supplier does not guarantee response or resolution times, it shall use reasonable endeavours to respond to support requests in a timely and professional manner.
System Maintenance and Updates
The Service includes, at no additional charge:
- system updates, upgrades, patches and bug fixes;
- security updates and enhancements; and
- performance, stability and resilience improvements.
Where commercially practicable, the Supplier shall provide advance notice of any scheduled maintenance which may materially affect availability of the Service. The Supplier reserves the right to carry out emergency maintenance, security updates, or maintenance required as a result of Force Majeure events without prior notice.
Support Exclusions
Unless otherwise agreed in writing, support provided under the Service expressly excludes:
- internet connectivity, bandwidth, or network-related issues outside the Supplier’s control;
- troubleshooting or support in relation to end-user devices, hardware, operating systems or software environments beyond the published system requirements;
- recovery, restoration or reconstruction of data, files or documents;
- configuration, integration or support relating to third-party systems, software or services not expressly supported by the Supplier; and
- training, onboarding, consultancy or bespoke advisory services.
Any services falling outside the scope of the above may be provided subject to a separate written agreement and, where applicable, additional fees.
No Legal Advice Through Support
For the avoidance of doubt, technical support services and Help Centre materials do not constitute legal advice. Legal advice or legal services may only be provided pursuant to a separate engagement with a qualified 360 Law lawyer and in accordance with agreed terms and fees.
User Responsibilities
The Client is responsible for:
- ensuring compliance with published system requirements;
- maintaining appropriate internet access, hardware and software;
- ensuring that Authorised Users are adequately trained in the use of the Service; and
- safeguarding access credentials and maintaining the security of its systems and devices.