Service Level Agreement
No more legal bottlenecks. We know the pressures of month and quarter ends on the salesforce.
In many organisations getting a contract over the line at month or quarter end can be critical. For a publicly quoted company it can mean missing reporting targets and a negative effect on the share price; for salesmen it can mean the difference of being employed or not.
At 360 Business Law, we have experienced the pressure on legal staff at month and quarter end, and we know that deals have to be prioritised according to management demand, and that can cause major problems.
That’s where we come in.
All of our subscription and hourly rate client contracts contain service levels. Where we guarantee that we will turnaround amendments to a client’s standard contracts within 48 hours of receipt, in many cases we actually achieve 24 hours.
Where our clients have to contract on third party contracts, we guarantee that they will be reviewed and back on the salesman’s desk within 72 hours.
And that’s not just in the UK, that’s worldwide!
Do SLA’s only count in commercial contracts?
No – most of our legal services come with a set of SLA’s because we know that when you want something done, you don’t want to wait.